Returns & Refund Policy
At Oreeso, every artwork is produced specifically for each customer. Because our products are made on demand, we do not accept returns or exchanges for change-of-mind purchases, incorrect size selection, or ordering the wrong product option.
However, we want you to be happy with your order and will always help if there is a problem with your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please email:
and include:
- Your order number
- A clear photo showing the issue
- A description of the problem
After reviewing the issue, we will arrange an appropriate solution, which may include:
- A free replacement
- A refund
- Another suitable resolution
You will not be charged for approved replacements or refunds.
Non-Returnable Items
Because our products are made to order, we cannot accept returns for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect frame or product option selected by the customer
- Personal preference after receiving the product
Please carefully review product details, dimensions, and available options before placing your order.
Order Changes & Cancellations
If you need to make changes or cancel an order, please contact us as soon as possible after purchase.
Because production begins quickly, we cannot guarantee that changes or cancellations can be made once your order has entered production.
Contact Us
If you have any questions or need assistance with your order, please contact:
Email: hello@oreeso.com
We aim to respond within 1–2 business days.