Frequently Asked Questions

Welcome to the Oreeso FAQ.

Here you'll find answers to common questions about our wall art prints, framed artwork, sizes, materials, production, delivery, packaging, care and returns.

If you can't find the answer you're looking for, please contact the Oreeso team and we'll be happy to help.

About Oreeso

What is Oreeso?

Oreeso is a UK-based wall art brand creating and curating premium artwork for modern homes.

Our collections include abstract, minimalist, Japandi, nature, botanical, landscape and neutral wall art designed for spaces such as living rooms, bedrooms and home offices.

Where is Oreeso based?

Oreeso is based in the UK and serves customers internationally.

What type of wall art does Oreeso offer?

Our collection includes:

• Abstract wall art

• Minimalist wall art

• Japandi wall art

• Nature wall art

• Botanical artwork

• Landscape prints

• Neutral wall art

• Gallery wall artwork

Available styles, sizes and formats vary by product.

Choosing Your Artwork

How do I choose the right wall art for my room?

Start with the size of your wall, the furniture around it and the colours already present in your room.

Then consider the atmosphere you want to create.

For calm interiors, neutral, minimalist, botanical and nature-inspired artwork can work beautifully.

For more expressive spaces, abstract artwork can introduce colour, movement and personality.

What wall art is best for a living room?

Living rooms often work well with larger artwork or coordinated sets that complement the main furniture.

Abstract, neutral, minimalist, landscape and botanical artwork can all work beautifully depending on your interior style.

What wall art is best for a bedroom?

For bedrooms, many people prefer artwork with softer colours, natural imagery or understated compositions.

Neutral, minimalist, botanical and landscape artwork can help create a calm atmosphere.

What wall art is suitable for a home office?

Minimalist, abstract and nature-inspired artwork can work particularly well in home offices.

Choose artwork that gives the room personality while maintaining a comfortable visual environment for working.

How do I choose the right artwork colour?

Look at the colours already present in your room.

You don't necessarily need to match your artwork exactly to your furniture or walls. Instead, choose artwork that complements the existing palette.

Repeating one or two subtle colours from the artwork elsewhere in the room can help create a cohesive look.

Sizes

What sizes are available?

Available sizes vary depending on the individual artwork.

Please check the product page for the exact size options available for the artwork you are interested in.

How do I know which size to choose?

Consider the wall and furniture around the artwork.

A larger wall or piece of furniture may suit a larger artwork, while smaller prints can work well in pairs or gallery walls.

Always measure your available wall space before ordering.

Can I create a gallery wall with different sized prints?

Yes.

Mixing different sizes can create an interesting and balanced gallery wall.

You can create cohesion by keeping a consistent colour palette, frame style or visual theme.

Frames

Do you sell framed wall art?

Yes, selected Oreeso artwork is available in framed formats.

Frame options and availability can vary by artwork and size, so please check the individual product page.

What are Oreeso frames made from?

Frame materials can vary by product.

Where a specific frame material is relevant, the exact specification will be provided on the relevant product page.

Does framed artwork arrive ready to hang?

This depends on the specific framed product.

Please check the product page for information about whether the artwork is supplied ready to hang or requires simple assembly.

What type of protective glazing is used?

Selected framed products use clear protective plexiglass.

The exact specification can vary by product, so please refer to the individual product page for the artwork you are purchasing.

Why does the plexiglass look cloudy or tinted when I receive it?

Some framed artwork may arrive with a protective film applied to the plexiglass.

This film protects the surface during transportation and can make the glazing appear slightly cloudy or tinted.

Carefully remove the protective film before displaying your artwork.

Printing & Materials

How is Oreeso artwork produced?

Oreeso artwork is produced to order through our trusted professional print production network.

The specific printing process and materials can vary depending on the artwork and product selected.

Is Oreeso artwork printed on premium paper?

We select appropriate professional print materials for our artwork.

Exact paper type, finish and specifications can vary by product and will be provided on the relevant product page where applicable.

Will the colours look exactly like they do on my screen?

Not necessarily.

Screens display colours differently depending on the device, brightness, settings and calibration.

For this reason, slight differences between screen colours and the final printed artwork are possible.

Are all Oreeso products made in the same location?

No.

Oreeso works with a wider network of trusted production partners, and production location can vary depending on the product and destination.

This approach allows orders to be produced closer to their destination where possible.

Production & Sustainability

Why does Oreeso use print-on-demand?

Our print-on-demand approach means artwork is produced when it is ordered rather than requiring large amounts of pre-produced stock.

This can help reduce unnecessary inventory and waste.

Is Oreeso artwork sustainably produced?

We aim to make considered choices throughout our production and fulfilment process.

Producing artwork to order can reduce excess inventory, while producing orders closer to their destination where possible can help reduce unnecessary shipping distances.

We do not claim that every product has zero environmental impact.

Where is my artwork produced?

The production location can vary depending on the artwork and delivery destination.

Oreeso works with trusted professional print partners internationally.

Delivery

Do you ship worldwide?

Yes. Oreeso is a UK-based brand and offers international shipping.

Available destinations and shipping options can vary, so please check the delivery information shown at checkout.

How long does delivery take?

Delivery times can vary depending on the artwork, product type, destination, production time and shipping method selected.

Your estimated delivery information will be provided during the ordering process where available.

Why isn't my artwork shipped immediately?

Many Oreeso products are produced to order.

This means your artwork needs to be professionally produced before it can be dispatched.

We believe producing artwork to order is preferable to keeping large quantities of unnecessary stock.

Will my order arrive in one package?

This can depend on the products in your order.

Different products may be produced or packaged separately, and framed artwork can have different packaging requirements from unframed prints.

If your order arrives in more than one shipment, the relevant tracking information will help you follow each package.

Can I track my order?

Where tracking is available for your selected delivery method, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

What happens if my tracking hasn't updated?

Tracking information can occasionally take some time to update as a parcel moves between production, fulfilment and courier networks.

If your tracking has not updated for an extended period or your expected delivery window has passed, please contact us so we can investigate.

Packaging

How is my artwork packaged?

Oreeso artwork is carefully packaged to help protect it during transportation.

Packaging can vary depending on the product, size and destination.

How is framed artwork protected during delivery?

Framed artwork is packaged with protective materials designed to help protect the frame and artwork during transportation.

Protective film may also be applied to plexiglass to help prevent marks or scratches during shipping.

What should I do if my order arrives damaged?

Please contact us as soon as possible.

Take clear photographs of:

• The outer packaging

• The shipping label

• The frame or print

• Any visible damage

• The inside packaging

Please keep the original packaging until your case has been reviewed.

This information helps us understand what happened during transportation and determine the best solution.

Caring for Your Oreeso Framed Wall Art

Your Oreeso framed artwork is designed to be enjoyed as part of your home for years to come. A little simple care will help keep both the pine wood frame and printed artwork looking their best.

How should I clean my framed artwork?

Gently dust the frame and protective plexiglass using a clean, soft, dry microfibre cloth.

Use light, gentle movements and avoid applying pressure directly to the artwork.

How should I clean the plexiglass?

If the plexiglass needs more than light dusting, use a slightly damp, soft microfibre cloth and gently wipe the surface.

Always apply moisture to the cloth rather than directly onto the artwork. Make sure the surface is completely dry afterwards.

Do not use abrasive cloths, rough sponges or harsh cleaning products, as these may scratch or damage the protective surface.

How do I care for the pine wood frame?

For the pine wood frame, regular gentle dusting with a soft, dry cloth is usually sufficient.

Avoid soaking or saturating the wood with water or cleaning products. Excess moisture can affect the appearance of natural wood over time.

Should I keep my artwork away from direct sunlight?

Yes. For the best long-term appearance, avoid placing your framed artwork where it will receive prolonged, direct sunlight.

Strong sunlight over extended periods may cause printed colours to gradually fade.

Can I hang my framed artwork near a radiator?

We recommend keeping your artwork away from radiators, heaters and other direct sources of heat.

A stable indoor environment is best for both the pine wood frame and printed artwork.

Can I hang my framed artwork in a bathroom?

We recommend displaying your Oreeso framed artwork in dry indoor spaces.

Bathrooms and other areas with high humidity or frequent condensation are not ideal for framed wall art, as excess moisture may affect the wooden frame and artwork over time.

How should I handle my framed artwork?

When moving or repositioning your artwork, hold the frame firmly from both sides and avoid pressing against the plexiglass or artwork.

If the artwork is large, we recommend having two people handle and hang it safely.

How can I keep my artwork looking its best?

For the best long-term care:

• Keep it indoors in a dry environment.

• Avoid prolonged direct sunlight.

• Keep it away from radiators and strong heat sources.

• Dust gently with a soft, dry microfibre cloth.

• Avoid abrasive cleaning materials.

• Do not spray cleaning products directly onto the artwork.

• Avoid excessive moisture and humidity.

• Handle the frame carefully when moving or repositioning it.

With these simple steps, your Oreeso framed wall art can remain a beautiful feature of your home for years to come.

Hanging Your Artwork

How high should I hang my wall art?

As a general guide, artwork should be positioned at a comfortable viewing height.

When placing artwork above furniture, leave enough space between the furniture and artwork for the arrangement to feel connected without looking crowded.

The ideal height depends on the room, furniture and artwork size.

How much space should I leave between gallery wall prints?

There is no single correct measurement.

Keeping spacing relatively consistent usually creates a more cohesive appearance.

Before hanging your artwork, arrange the pieces on the floor or create paper templates on the wall to test the layout.

Should my artwork match my furniture?

Not exactly.

Artwork can complement your furniture without matching it precisely.

Look for shared colours, textures, shapes or tones to create visual connection.

Orders

Can I change my order after placing it?

Please contact Oreeso as soon as possible if you need to change an order.

Because many products are produced to order, we may have a limited window in which changes can be made.

We cannot guarantee that changes or cancellations will be possible once production has started.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel your order.

Cancellation eligibility can depend on whether production has already begun and on the nature of the product.

Your statutory consumer rights remain unaffected.

Can I change my delivery address?

If you have entered the wrong delivery address, contact us as soon as possible.

We will do our best to help before your order enters production or dispatch, but we cannot guarantee that an address change will be possible afterwards.

Returns & Refunds

Can I return my Oreeso artwork?

Our return policy depends on the product, its production status and applicable consumer law.

Please review our Returns & Refund Policy for the full terms applicable to your order.

What if I receive the wrong item?

Please contact us as soon as possible if your order is incorrect.

Send us your order details and clear photographs of the item received so we can investigate and arrange the appropriate solution.

What if my artwork arrives damaged?

Contact us as soon as possible with photographs of the damaged artwork and packaging.

Please keep the original packaging until the issue has been resolved.

What if I change my mind after ordering?

Because many Oreeso products are produced to order, cancellation and return options can depend on whether production has begun and on applicable consumer rights.

Please contact us as soon as possible and review our Returns & Refund Policy.

International Orders

Will I have to pay customs or import charges?

International orders may be subject to customs duties, taxes or other charges depending on the destination country.

Where applicable, these charges can be determined by local authorities and may be the responsibility of the customer.

Please check your country's import rules if you are ordering from outside the UK.

Will international delivery take longer?

International delivery times can vary depending on the destination, production location, shipping method and customs processing.

Please use the estimated delivery information provided during checkout as your guide.

Customer Support

How can I contact Oreeso?

If you have a question that isn't answered here, please contact the Oreeso team through our Contact Us page.

When contacting us about an order, please include your order number so we can help you as quickly as possible.

What information should I provide if there is a problem with my order?

Please include:

• Your order number

• Your name

• A description of the issue

• Photographs where relevant

• Photographs of the packaging if the item arrived damaged

This helps us investigate your issue efficiently.

Still Have Questions?

We're here to help.

If you can't find the answer you're looking for, contact the Oreeso team and we'll be happy to assist with questions about wall art, artwork sizes, framed prints, delivery, production, care, returns or your order.

Oreeso — Beautiful wall art, made for your space.