Last updated: May 2026

Welcome to Oreeso. These Terms & Conditions govern your use of oreeso.com and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our website or purchasing from us.

1. About Oreeso

Oreeso is a UK-based online store specialising in premium framed wall art and art prints, including products made to order.

These Terms & Conditions apply to all visitors, customers and users of our website.

2. Products

Our products are produced on demand following an order. This means that products are made specifically for each customer rather than being held as general stock.

We take reasonable care to ensure that product descriptions, images, dimensions and colours displayed on our website are accurate. However, colours may appear slightly different depending on your device, screen settings, monitor calibration and lighting conditions.

Minor variations in colour, texture, finish or appearance that do not materially affect the product's quality or intended use will not be considered defects.

3. Product Availability

As our products are made to order, production times may vary depending on the product, order volume and availability of materials.

We reserve the right to discontinue products, designs or variations at any time. If we are unable to fulfil an order after it has been placed, we will contact you and, where appropriate, provide a refund for the affected product.

4. Pricing and Payment

All prices displayed on our website are in GBP (£).

Prices include VAT where applicable. Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.

We reserve the right to change product prices, promotions and delivery charges at any time without prior notice. Any price change will not affect an order that has already been accepted and confirmed.

Payment must be made in full at the time an order is placed using the payment methods made available through our Shopify checkout.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

After placing an order, you should receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has entered production.

Because our products are made to order and may enter production shortly after purchase, please contact us as soon as possible if you need to amend or cancel an order.

We will make reasonable efforts to accommodate changes where possible. However, once production has started, we may be unable to make changes or cancel the order.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, pricing errors, product availability issues or an inability to fulfil the order.

6. Delivery

We aim to dispatch orders within the estimated timeframe stated on our website or at checkout. Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, adverse weather, strikes or other unforeseen events.

Once an order has been dispatched, responsibility for delivery is subject to the applicable consumer rights and delivery laws.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product so that we can investigate the issue and assist you.

7. Returns, Refunds and Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

Where applicable, customers have rights to cancel an online purchase under the Consumer Contracts Regulations 2013. However, certain exceptions may apply to goods that are made to the consumer's specifications or clearly personalised.

As our products are generally made to order, the cancellation rights applicable to your particular purchase may depend on the nature of the product and whether production has commenced.

If a product is faulty, damaged, incorrect or does not conform to the contract, please contact us so that we can investigate the matter and provide an appropriate remedy in accordance with your statutory rights.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

8. Intellectual Property

All artwork, designs, photographs, product images, logos, graphics, text, branding and other content displayed on oreeso.com are owned by Oreeso or used under licence from the relevant rights holder.

You may access and use our website for your personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, sell, licence or otherwise use any Oreeso artwork, design or website content without our prior written permission.

Purchasing a product does not transfer ownership of the underlying copyright or other intellectual property rights in the artwork to you.

9. Website Use

You agree to use our website lawfully and responsibly.

You must not attempt to interfere with the operation or security of our website, introduce malicious software, gain unauthorised access to our systems, or use the website for fraudulent or unlawful purposes.

We do not guarantee that our website will always be available, uninterrupted or free from errors. We may update, suspend or withdraw parts of the website from time to time where reasonably necessary.

10. Limitation of Liability

To the fullest extent permitted by law, Oreeso will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability for matters that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Our products are intended for their normal and reasonably foreseeable use. You are responsible for following any product care, installation or hanging instructions provided with your order.

11. Events Outside Our Control

We will not be responsible for delays or failures to perform our obligations where this is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, fire, flood, severe weather, pandemics, industrial disputes, transport disruption, supply-chain interruptions, government action, technical failures or other events that could not reasonably have been anticipated or prevented.

Where such circumstances occur, we will take reasonable steps to minimise any resulting disruption.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our website and placing an order, you acknowledge that your information will be processed as described in that policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or applicable legal requirements.

The latest version will be published on our website with the relevant "Last updated" date. Any changes will apply from the date they are published, unless otherwise stated.

14. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please contact Oreeso through the contact details provided on our website.

Oreeso
Website: oreeso.com
UK-based online store specialising in premium framed wall art and art prints.