Last updated: May 2026

Oreeso (“Oreeso”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit oreeso.com, use our website or purchase products from our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Oreeso is a UK-based online store specialising in premium framed wall art and art prints.

For the purposes of applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Oreeso is responsible for the processing of your personal information described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Information You Provide to Us

When you place an order, contact us or otherwise interact with our website, we may collect:

• Full name
• Email address
• Billing and delivery address
• Telephone or mobile number
• Order details and purchase history
• Information you provide when contacting customer support

Payment Information

Payments are processed securely through our payment providers, including Shopify Payments where applicable.

We do not normally receive or store your full payment card details on our own systems. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Website pages visited
• Referring website or source
• Approximate location information
• Date and time of visits
• Information about how you interact with our website

This information may be collected through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process, confirm and fulfil your orders
• To arrange production and delivery of your purchases
• To send order confirmations and delivery or shipping updates
• To communicate with you regarding your order
• To respond to enquiries and provide customer support
• To process refunds, returns or other customer service requests
• To maintain and improve our website
• To understand how customers use our website
• To prevent fraud, abuse and other unlawful activity
• To comply with legal and regulatory obligations
• To send marketing communications where you have provided the appropriate consent

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

4. Legal Bases for Processing

Depending on the circumstances, we may process your personal information on one or more of the following legal bases:

Contract: Where processing is necessary to fulfil an order or provide services you have requested.

Legal obligation: Where we are required to process information to comply with applicable laws, regulations or legal requirements.

Legitimate interests: Where processing is reasonably necessary for purposes such as operating, protecting and improving our business and website, preventing fraud, or providing customer support, provided that our interests do not override your rights.

Consent: Where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant personal information with trusted third-party service providers where necessary to operate our business and fulfil your orders.

These may include:

• Shopify, which provides our ecommerce platform and related services
• Shopify Payments and other payment service providers involved in processing payments
• Gelato, our print fulfilment partner, where necessary to produce and fulfil your order
• Shipping and delivery carriers responsible for delivering your purchases
• Website hosting, analytics, email and technology service providers
• Professional advisers, where reasonably necessary
• Government authorities, regulators, law enforcement agencies or other parties where we are legally required to do so

Third-party providers may process your personal information on our behalf or as independent data controllers, depending on the service they provide.

We require service providers acting on our behalf to handle personal information appropriately and, where applicable, in accordance with UK data protection requirements.

6. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where your personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

These safeguards may include adequacy regulations or decisions, standard contractual clauses, international data transfer agreements or other legally recognised transfer mechanisms.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors including:

• Whether we need it to fulfil an order or provide customer support
• Whether we have ongoing business or customer relationships with you
• Legal, accounting or tax requirements
• The resolution of disputes or potential claims
• Our legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help provide, operate and improve our services.

Cookies may be used to:

• Keep our website functioning correctly
• Remember preferences
• Understand how visitors use our website
• Analyse website performance
• Improve the customer experience
• Support relevant marketing activities, where applicable

Some cookies are essential for the operation of our website, while others may require your consent depending on their purpose and applicable law.

You may be able to manage or disable cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

10. Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address to send you information about Oreeso, including new products, offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

We will not send marketing communications where consent is required unless you have provided the appropriate consent.

11. Your Privacy Rights

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Request the transfer of certain personal information to you or another organisation
• Withdraw consent where we rely on consent as our legal basis
• Complain to the relevant data protection supervisory authority

These rights are subject to certain legal exceptions and conditions.

To exercise your rights, please contact us using the details provided below.

12. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children where doing so would be unlawful. If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy. We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us:

Oreeso
Email: hello@oreeso.com
Website: oreeso.com